The Retrieve Help Guide     Print

The Retrieve section is a tool that can be used to retrieve messages that were rejected based on the settings you configured. If an e-mail message fails any one of Marvin's processes because of the configuration you specified, the e-mail is sent to a holding area. When you receive your spam report (See Report Help Guide), look through it and make sure it is all spam. If you find a message that you would like to be delivered, log into Marvin and go to the Retrieve section and follow the instructions below.

NOTE: Only the e-mails that are listed on your most recent spam report initially show up when you enter the Retrieve screen. If you need to find a message that no longer shows up on the screen, you can search for it by date.

The Retrieve Screen

You will see some drop down menus with dates that you can select. If you are looking for a message that was sent 1 month ago, choose a start date and end date that would be around the time you are looking for and click the Search button. If you are looking for all e-mail rejected for one day, choose the date you want for the first date and then choose the next day for the second date. This is because the time is setup to run from midnight to midnight. For example, if you want to see all the e-mail rejected on June 1st, 2002, you would enter in June 1st, 2002 for the first date and then June 2nd, 2002 for the second date.

The rest of the page consists of a list of rejected e-mails with check boxes to the left. The check boxes are under two headings called Recall and Whitelist. If you want to just have the message sent to you right away, put a check mark in the box under Recall. If you know you want to receive e-mail from this person from now on, check the box under Whitelist. What this does is immediately delivers the message in question and adds this person's e-mail address to your whitelist.

The whitelist allows you to specify information about incoming messages that will allow them to be delivered immediately. Messages that pass the Whitelist do not go onto any other Marvin process. You can add any e-mail address you want to the whitelist, but you do not HAVE to. E-mail that is legitimate will get to you. If people are sending e-mail through a known spam server, then it may not reach your mailbox.

Above the list of e-mails you see some headings called Date, Sender and Subject. You can sort the e-mails by these options. To sort by a particular option, just click on that option.

How to use Retrieve

1. At the bottom of the page you will see a list of messages that will match the latest report you received in your e-mail.
2. Find the message(s) you want and check the box under Recall.
3. After you have selected all of the messages you want, hit the Recall Selected Messages button at the bottom and the message(s) you selected will be delivered immediately without going through your anti-spam settings.
4. If you find a message that is from someone you always want to receive mail from, check the box under Whitelist and hit the Recall Selected Messages button. This will add that e-mail address to your whitelist and from now on, you will get mail from that person right away.

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